STAY CONNECTED.
WITHOUT THE HASSLE.
Our clients who use Patient Messaging cut down on patient phone calls to and from their practice and experienced improved overall connectedness to patients. With quicker response times patient needs are met faster than before, and patient satisfaction increases.
RULES ENGINE
You can also control where the message gets directed once it leaves the Portal. Our Rules Engine directs patient messages to the correct staff member or group so that the message is received and replied to promptly. For example, prescription refill requests can be sent to the phone nurse, billing questions can be sent to the billing office, and so forth. The messages are also automatically updated in the patient’s chart.
REPLYING TO PATIENT MESSAGES
Clinical staff can compose and reply to patient messages right inside the Patient chart. Here they can easily view the message string while also being able to easily review the patient’s chart for a quick reference to the patient’s medical history.